Shipping

Last updated: October 31, 2026 Where we ship AURI ships from inventory held in Seattle, Washington, United States, to the contiguous 48 United States and Washington, DC. We do not offer delivery to Alaska, Hawaii, US territories, APO/FPO/DPO addresses, or international destinations. Available shipping options are confirmed for your address at checkout. Shipping rates Standard shipping is $6.99 for orders with a merchandise subtotal below $35. Standard shipping is free when that subtotal is $35 or more. The threshold is calculated before shipping and taxes. Taxes, if applicable, are shown separately at checkout. Expedited shipping is not currently offered. Any changes to rates or eligible destinations will be shown before you place your order. Processing and delivery Orders are prepared and handed to the carrier within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding US public holidays. Orders placed on a weekend or holiday begin processing on the next business day. Processing time is separate from carrier transit time. The carrier service and any available delivery estimate are shown at checkout or in your shipping confirmation. An estimate is not a guaranteed arrival date. We do not promise a specific transit time before a carrier service has been selected. If we cannot ship within the promised processing time, we will notify you before that time expires, give you a revised shipment estimate, and offer the choice to agree to the delay or cancel the unshipped items for a refund to the original payment method. If we cannot fulfill an order, we will cancel and refund it. Tracking your order Once your order ships, we will send a shipping confirmation with tracking information to the email address used at checkout. Tracking may take time to update after a label is created. A shipping label alone does not mean the carrier has received the parcel. Address changes and delivery issues Check your shipping address carefully before paying. Contact us as soon as possible if it needs changing; changes may not be possible once an order has been packed or handed to the carrier. If a parcel is returned to us as undeliverable, we will contact you to arrange a refund or reshipment and explain any proposed reshipping charge before you agree to it. If tracking shows a problem or your parcel has not arrived, contact customer care with your order number. If tracking shows the parcel as delivered but you have not received it, contact us and we will help investigate with the carrier. Report damaged items within 14 days of delivery and items missing from your parcel within 2 days of delivery; our Returns policy explains how these are resolved. Keep the packaging and photos of any damage until your issue is resolved. Contact AURI Email: [email protected] Website: hiauri.co