Returns & refunds

Last updated: October 31, 2026 Return eligibility You may request a return within 14 days of delivery. Products must be unopened, unused, and in their original packaging, with the adhesive carrier and protective seals intact. Please include your order number or proof of purchase. For hygiene reasons, opened, worn, or used ear seeds are not eligible for a change-of-mind return. This restriction does not limit your rights if an item is defective, damaged, or incorrectly supplied, or any rights required by applicable law. How to start a return Email [email protected] within 14 days of delivery with your order number, the items you wish to return, and the reason. If your request is approved, we will send return instructions and the return address. Please do not mail items before receiving those instructions. The return destination may differ from the address on your shipping label. Keep your return tracking details until the refund is complete. Return shipping and charges For a change-of-mind return, you are responsible for return shipping costs. Use a tracked service and keep your shipping receipt. Original shipping charges are not refundable unless the return is due to our error or a refund is required by law. Damaged, defective, wrong, or missing items If your order arrives damaged or defective, including a box with missing pieces, or we sent the wrong item, email [email protected] within 14 days of delivery with your order number and photos of the item and packaging. Photos are usually enough. If we need the item back, we will tell you and cover that return shipping. We will arrange an appropriate replacement or refund. If an item you ordered is missing from your parcel, contact us within 2 days of the delivery date shown in tracking so we can investigate and arrange a replacement or refund for any confirmed missing item. If tracking shows your parcel as delivered but you have not received it, contact us and we will help investigate with the carrier. Refunds We inspect eligible returns and issue approved refunds to the original payment method within 5–10 business days after receiving the returned items. Business days exclude weekends and US public holidays. Your bank or payment provider may need additional time to post the funds. Contact customer care if you have not received a refund notification within that processing period. For a partial return, the item refund is based on the amount actually paid for the returned item after any allocated discounts, plus any refundable tax. We do not retroactively charge standard shipping because a return reduces the remaining order below the free-shipping threshold. We do not charge a restocking fee. Exchanges and cancellations For a different design, request an eligible return and place a separate order. Wrong, damaged, or defective items can be handled directly with customer care for an appropriate replacement or refund. To cancel or change an order, contact us promptly. We can cancel and refund unshipped items before they are handed to the carrier. Once an order ships, the return process applies. Nothing in this policy limits rights or remedies required by law. Contact AURI Email: [email protected] Website: hiauri.co